Strategic Resolution

Differences: Foundation for Conflict...and Creativity

Differences provide us with a constantly changing landscape of opportunities to be creative. At the same time, differences can cause positioning---formulating a view of difference that is attached to holding on. Conflict typically occurs as an outcome of positioning, and it is a part everyday life. What we do with conflict can make a difference in how we experience our world, or work and our relationships. The question of where individuals want to use their energy is a matter of personal choice, but typically the resolution of conflict can be a re-vitalizing force.

KLI has expertise in providing the avenue for the resolution of specific conflicts while enhancing the skill level of those involved at resolving the wide array of conflict scenarios that occur in the workplace.

Ethics, Creativity and Good Will

Our approach to conflict resolution is called Strategic Resolution. We have designed this process to be one where conflict resolution, mediation and conflict coaching are along a continuum of creative resolution strategies. The overall themes of Strategic Resolution include an ethical approach to issues, creative generation of options and “good will” as a force for positive change. Like all of KLI’s work, we believe our process is both disciplined and enabling.

Dialogue Essentials and Deliberate Intention

Shifting their mindset from adversarial to that of a collaborative partnership, those engaged in Strategic Resolution will learn the art and skill of dialogue. We approach the dialogue process as a deliberate intention to improve relationships and generate better solutions. As a key skill for today’s leaders, Dialogue Essentials uses an authentic approach to personal power---balancing advocacy with inquiry, and skills that can be learned.